🔄 RETURN & REFUND POLICY
At Perfumes library, your satisfaction is extremely important to us, and we are fully committed to ensuring that every customer receives authentic, high-quality luxury fragrances in perfect condition. We understand that sometimes an issue may arise with an order, and when that happens, our goal is to resolve the matter in a fair, transparent, and efficient manner while maintaining the premium standards expected from a luxury fragrance store.
This Return & Refund Policy explains in detail how returns, refunds, cancellations, and order-related concerns are handled for all purchases made through our store.
Because we specialize in premium fragrances from Parfums de Marly, strict hygiene, authenticity, and product integrity standards apply. We strongly encourage customers to carefully review this policy before placing an order so expectations remain clear and the return process stays smooth, simple, and hassle-free.
✅ Return Eligibility
At Perfumes library, we offer a 30-day return window from the date of delivery, provided that all required conditions are fully met and verified.
To qualify for a return, the following conditions must be satisfied:
• The fragrance must remain completely unopened, unused, and in its original condition without any signs of handling or wear
• The manufacturer’s seal must be fully intact, unbroken, and undisturbed
• The product must be returned in its original packaging, including box, wrapping, and all included materials
• The item must be in a fully resalable condition with no physical damage, scratches, or alterations
• A valid proof of purchase, such as an order number or receipt, must be provided for verification purposes
These requirements are necessary to maintain product authenticity, hygiene standards, and customer trust.
📌 Important Notice
Due to strict hygiene and safety standards associated with luxury perfumes, we are unable to accept returns for products that have been opened, used, or tampered with in any way.
The following conditions will make a product non-returnable:
• Opened perfume bottles or tested fragrances
• Broken, removed, or tampered seals
• Used, partially used, or altered products
• Missing original packaging or damaged presentation boxes
However, exceptions may apply if the product was received:
• Damaged during transit or delivery
• Defective upon arrival
• Incorrect item shipped
📦 How to Start a Return
Starting a return with Perfumes library is a simple process, but it must be completed correctly to ensure smooth handling and approval.
1. Contact Our Support Team
Reach out to us with your order number and provide a clear explanation of the issue or reason for your return request.
2. Return Approval & Instructions
Our team will carefully review your request and provide return authorization along with detailed instructions, including the correct return shipping address.
3. Securely Ship the Product
The product must be carefully packaged to prevent damage during transit and shipped according to the instructions provided by our team.
⚠️ Please note: Returns sent without prior approval may not be accepted or processed.
🚚 Return Shipping Costs
Return shipping responsibility depends on the nature of the return request:
Covered by Perfumes library (if the issue is our responsibility):
• Damaged products
• Defective items
• Incorrect items delivered
Customer Responsibility (for all other eligible returns):
• Change of mind
• Incorrect product selection
• Any return not caused by our error
💰 Refunds
Once your returned product is received and thoroughly inspected by our team, your refund will be processed within 5–7 business days to your original payment method.
You will receive confirmation once the refund has been successfully issued.
📌 Important Notes:
• Original shipping charges are non-refundable, unless the return is due to an error on our part
• Refund processing time may vary depending on your bank or payment provider
🔁 Exchanges
At this time, Perfumes library does not offer direct exchanges.
If you wish to purchase a different fragrance:
• Complete the return process for the original item (if eligible)
• Place a new order separately for the desired product
This approach ensures faster processing and accurate order handling.
🚫 Cancellations
Order cancellations are only possible under the following conditions:
Before Shipment
Orders may be canceled if the request is made before the order has been processed and shipped.
After Shipment
Once the order has been shipped, cancellations are no longer possible. Customers may request a return after delivery if eligible.
💥 Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or incorrect, we are committed to resolving the issue quickly and professionally.
Please:
• Contact us within 30 days of delivery
• Provide your order number
• Provide clear photos of the product and packaging
• Keep all original packaging materials for verification
After review, we may offer:
• A replacement product
or
• A full refund, including applicable shipping costs
❓ Questions or Support
Our customer support team is always available to assist you with any questions, concerns, or return-related inquiries.
We are committed to providing clear communication, fast response times, and a smooth resolution process.
📬 Contact Information
📧 Email: help.perfumeslibrarys@outlook.com
📍 Address: 3144 S 200 W, Bountiful, UT 84010