We’ve carefully compiled detailed answers to the most frequently asked questions by our customers to ensure complete clarity, transparency, and a smooth shopping experience at Perfumes Librarys. Our goal is to provide clear, well-explained, and helpful information so that you can shop with full confidence and without any confusion.
If you do not find your answer here, you are always welcome to contact our support team for further assistance, and we will be happy to guide you.
1. Where is Perfumes Librarys based?
Perfumes Librarys is proudly based in the United States, and all orders are processed, carefully packaged, and shipped from within the country to ensure product authenticity, consistent quality control, and reliable delivery timelines. Our location allows us to maintain high operational standards and provide a dependable experience for our customers.
📍 Address: 3144 S 200 W, Bountiful, UT 84010
2. What products do you sell?
At Perfumes Librarys, we specialize in premium luxury fragrances that are carefully selected for their authenticity, craftsmanship, and long-lasting performance.
Our collection focuses on high-end perfumes from:
• Parfums de Marly
These fragrances are known for their rich compositions, refined scent profiles, and exceptional quality, making them ideal for individuals who appreciate luxury and elegance.
3. Are your perfumes authentic?
Yes, all products offered by Perfumes Librarys are 100% authentic and sourced from trusted and verified suppliers. We follow strict quality control and handling procedures to ensure that every fragrance meets high standards of originality, packaging integrity, and overall presentation before it reaches our customers.
4. Do you ship internationally?
At this time, Perfumes Librarys only offers shipping within the United States. We are currently focused on providing reliable and efficient delivery within the country, and international shipping options may be introduced in the future as we expand our services.
5. How long does shipping take?
Orders are typically processed within 1–3 business days after payment confirmation. Once shipped, delivery usually takes:
• 3–7 business days for standard shipping
• 1–3 business days for expedited shipping
Delivery times may vary depending on your location, shipping carrier operations, and external conditions beyond our control.
6. How much does shipping cost?
Shipping costs are automatically calculated at checkout based on several important factors, including your delivery address, the size and weight of your order, and the selected shipping method. All applicable charges are clearly displayed before you complete your purchase to ensure full transparency.
7. How can I track my order?
Once your order has been processed and shipped, tracking details will be provided so that you can monitor your shipment in real time. Please allow up to 24 hours for tracking updates to appear after shipment confirmation.
8. What is your return policy?
We offer a 30-day return policy for eligible products. To qualify for a return, the item must be unopened, unused, and in its original packaging with the seal intact.
Due to hygiene and product integrity standards, opened or used perfumes cannot be returned unless they are defective or incorrect.
9. How do I start a return?
To initiate a return, you can contact our support team with your order number and reason for the return request. Our team will review your request and provide clear instructions to guide you through the return process efficiently.
10. Can I cancel my order?
Yes, orders can be canceled if the request is made before the order has been processed and shipped. Once an order has been shipped, cancellation is no longer possible, and the return process will apply if the product meets eligibility requirements.
11. What should I do if my order arrives damaged or incorrect?
If your order arrives damaged, defective, or incorrect, please contact us within 30 days of delivery and provide your order number along with clear photos of the issue. Our team will review the situation and provide an appropriate solution, such as a replacement or refund.
12. How can I contact Perfumes Librarys?
If you have any questions, concerns, or need assistance, our support team is always ready to help and provide clear guidance.
📧 Email: help.perfumeslibrarys@outlook.com
📍 Address: 3144 S 200 W, Bountiful, UT 84010